Digital Support Consultant

About

Description

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia

Responsibilities

• Technical and navigational support to all business stakeholders
• Provide coaching to the relevant stakeholders on changes relating to the system supporting of stakeholders with change management
• Strong customer focus
• Meeting customer expectations to ensure customer satisfaction
• Well organised (Developing specific goals and plans to prioritize, organize, and accomplish your work). The ability to impart written and verbal knowledge and remain client focus
• Check usability of the systems
• Report and log all issues
• Awareness around the implementation of technology with the business

Qualifications

• Grade 12
• Proficient with MS Office (advanced)
• Short – term insurance industry experience ( 2 Years)
• Knowledge & understanding of Santam systems (Policy Center, Avaya, CRM etc,)
• Previous experience in a Call Centre and/or Service Desk environment

Application instructions:

• Apply Now!!!